Are we qualified?

A very important question, We have a very dedicated and highly trained team. Smart planet has been operational for more than 20 year, so when it comes to experience..we speak your device’s language.

Do we have a pick & delivery service?

We run a competent, safe and reliable courier services at no fee within the Nairobi business district. Terms and conditions apply.

Oops! liquid damaged device. what do i do?

Basic instructions are, switch off the device immediately. If it has detachable batteries remove them. contact our repair center for further details. DO NOT PLUG THE DEVICE TO POWER before having it diagnosed.

My device is network locked, can it be unlocked?

Yes, 90% of foreign purchased devices can be unlocked. Kindly get in touch with our team so we can get basic information of your device and respond back to you in real time.

Do you provide server and network support?

Yes we do, from the supply of required equipment to a complete and comprehensive setup, followed by a scheduled system support maintenance.

we also offer consultation on projects.

Can i retrieve data from a computer that has crushed?

Data recovery varies depending on various aspects. Once our team is contacted, we carry out a swift and thorough diagnosis of the device and give a detailed report after establishing the devices history and resulting fault for a system crush. Then we advice our client.